Terms & Conditions

Card and Postcard Products

Cards by Simon produces custom-printed greeting cards and postcards:

• Cards and Postcards are currently sold in packs of 6 per design.

• Sizes include 15x15cm (cards), 10.5×15cm (cards) and A6 (postcards) with additional sizes added from time to time.

• Envelopes are included.

• Cello bags are optional.

All products are made to order using artwork supplied by you.

Cushion Products

Cushions are manufactured using printed fabrics and may have natural variations resulting from the fabric, printing and manufacturing processes.

• Flecking: Natural characteristics within the fabric may result in small flecks being visible, particularly in areas of solid or darker colour. This is a characteristic of the fabric and is not considered a defect.

• Colour Variation: Colours may vary slightly between the artwork supplied, the colours displayed on screen and the finished printed product. There may also be slight colour variation between production batches.

• Artwork Placement: Due to the printing, cutting and sewing process, the exact position of artwork may vary slightly between individual cushions.

• Size: Finished cushion dimensions may vary slightly due to fabric shrinkage and the cutting and sewing process.

• Sunlight: The inks used are not UV-resistant. Prolonged exposure to direct sunlight may cause colours to fade over time.

Samples

Where a customer chooses to proceed without ordering a physical sample, they acknowledge that the final product may differ slightly from the appearance of artwork displayed on screen. A physical sample is recommended where exact colour, fabric/card appearance or artwork positioning is particularly important.

Artwork, Copyright and Responsibility

• You retain 100% copyright in your artwork.

• By supplying artwork, you confirm that you own the rights to it.

• You grant Cards by Simon permission to print the artwork solely to fulfil your order.

• Cards by Simon reserves the right to refuse to print artwork that infringes copyright or is offensive or unlawful.

Cards by Simon is not responsible for issues caused by low-resolution files, incorrect artwork setup, or errors in the files you supply.

Proofs and Approval

• Proofs are supplied by email unless the design has already been approved (i.e. a reprint).

• Printing will not begin until written approval is received.

• Proofs are provided to check layout, text, positioning and overall appearance.

Colour note: Screens display colour differently from printed cards. Minor colour variation between screen and print is normal and not considered a fault. Approval of a proof confirms acceptance of the supplied artwork for print.

A reasonable number of revisions is included. Excessive revisions may be declined.

Print Runs and Lead Times

• Print run dates and estimated dispatch dates are published on the website.

• Dispatch dates are estimates, not guarantees.

• Cards by Simon will make reasonable efforts to meet published schedules.

• Lead times may be extended where necessary due to circumstances outside reasonable control.

Customers are advised not to wait until a print run deadline to place an order.

Pricing, Payment and VAT

• Prices are shown in GBP.

• Payment is required in full before production.

• Invoices may occasionally be issued on agreed terms for regular customers.

• Cards by Simon is not VAT registered, so VAT is not charged.

If a pricing error occurs, Cards by Simon reserves the right to cancel the order and issue a refund.

Cancellations

• Orders may be cancelled up to the published print run deadline.

• After this point, products are sent to print and cannot be cancelled.

• No artwork or setup fees are charged prior to printing.

Delivery

• Orders are shipped using appropriate courier services, including Royal Mail and Evri.

• UK and international shipping is available.

• Delivery times are estimates and exclude customs delays.

• Customers outside the UK are responsible for any import duties or local taxes.

Customers should report any damage, loss or suspected fault as soon as reasonably possible after delivery, ideally within 5 days, with photographs where appropriate.

Faults and Quality Standards

Cards by Simon will replace or refund products that have:

• Incorrect artwork printed.

• Physical damage.

• Clear and severe print defects.

• A significant manufacturing defect affecting the appearance or intended use of the product.

The following are not considered faults where they fall within reasonable manufacturing tolerances:

• Minor colour variation.

• Differences between screen and print.

• Small trimming or alignment tolerances.

• Issues caused by the supplied artwork file.

• Flecking or small variations in the appearance or texture of the fabric, particularly in areas of solid or darker colour.

• Slight variation in artwork positioning between individual cushions due to the printing, cutting and sewing process.

• Slight variation in the finished dimensions of cushions due to fabric shrinkage and the cutting and sewing process.

• Slight colour variation between cushions or between different production batches.

• Fading resulting from prolonged exposure to direct sunlight.

Use of Products for Marketing

Cards by Simon may occasionally use incidental photographs of printed products for operational or behind-the-scenes purposes, such as packing or print run photos, where designs are not individually featured or promoted. Any featured use of a specific design (for example, website features or newsletters highlighting an artist) will only be done with explicit permission.

Liability

Cards by Simon’s liability is limited to the value of the order supplied. Cards by Simon is not liable for indirect losses, including loss of profit or sales.

Nothing in these Terms limits liability for fraud or personal injury caused by negligence.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes

These Terms & Conditions may be updated from time to time. The current version will always be published on this page.